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Terms and Conditions

Owner: Paula Cristina Coelho
NIF: 514211091

Customer Support Service
(+351) 212 596 135
[email protected]
Alameda Guerra Junqueiro, 34A,
2810-072 Laranjeiro - Portugal

Online Terms of Service

The following "Terms of Service" serve de relationship between Arco-iris a Metro and any client who makes an online purchase. By registering and placing orders, the client assumes and accepts all Terms of Service in this page.

Arco-iris a Metro holds the right to change the Terms of Service at any time to improve its services.

Privacy Policy

Arco-Íris a Metro respects the privacy of all of its website's users and commits to protecting the personal information every user decides to share.

When the collection of personal data is required to provide services or the user decides to share personal data, the use and computer treatment of this data will be done according to the General Data Protection Regulation (GDPR) to ensure the confidentiality and security of the provided personal data. The entity responsible for collecting and treating personal data is Arco-Íris a Metro, and the data shared by users will remain on the company's database for a maximum time period of 10 years.

The collected personal data may be used for direct marketing only when previously consented by the user, through email and SMS by Arco-Íris a Metro.

Supplying personal data is optional, and the right to access, correct, and erase any such information will always be guaranteed by law. This right can be exercised personally or in written form directly to the email address present in this website's contacts. You can file a complaint with the CNPD (Comissão Nacional de Proteção de Dados):

#1 Available products online

All products and respective prices and images in this web site are correct, except in cases of misprints or human error.

The product images may not correspond exactly to the related product.

Arco-iris a Metro holds the right to change prices at any time without prior warning.

#2 Prices and Promotions

The product prices are constantly updated. Despite all taken precautions, all prices are reviewed after each order, which can lead to its cancellation if there was a human or automated error. In these situations, the client will be notified via email or phone call regarding a refund and a mutual agreement.

All active Marketing Campaigns are subject to their own Terms of Service and respective limited stocks. Promotions are not cumulative or valid in discounted products.

Promotions, discounts, and campaigns are not valid in sewing machines except where specified.

#3 Orders and Payments


The order is considered valid after being complete. For an order to be complete, client registration is required, along with all of the necessary billing and delivery information.

Payment on delivery - After choosing the desired products, the client will finish the order and await the package via CTT. This payment method is only valid for residents in Portugal and implies an additional tax of €2.50.

Bank Transfer - After finishing the order, the client will receive an automatic email with the data required to perform the bank transfer. After the transfer is complete, the client should send Arco-iris a Metro an email wih proof of transfer along with the order number so that the delivery can be dealt swiftly. The package will be immediately sent via CTT unless one or more products are out of stock.

Credit Card - After finishing the order, your package will be sent within 24 hours unless one or more products are out of stock.

Note: Packages weighing 2kg or less will be sent via CTT - we cannot guarantee a timely delivery. Packages weighing more than 2kg will be sent via SEUR (continent) or  CTT Expresso through EMS18 (continent) or Quick Nacional Ilhas (Azores or Madeira).


For international orders, the client must pay online via credit card or PayPal. After receiving payment confirmation, the package will be immediately sent via CTT or CTT Expresso unless one or more products are out of stock.

Residents from outside Europe will be informed of the shipping costs through email.

NOTE: If the respective payment isn't done within 15 days, the order will be automatically cancelled.

#4 Delivery and Shipping Cost

Arco-iris a Metro holds the right to send the client's package after a maximum of 7 work days. If this deadline cannot be met, Arco-iris a Metro will notify th client via email or phone. The package will be sent after payment confirmation (except when it's paid on delivery) and the delivery time varies according to the transporting service used.

The shipping cost is automatically calculated for all orders placed in continental Portugal.

If the order is placed outside Portugal or Spain, the shipping cost will be informed through email after the client finishes the second step in the order. The estimated time for the final order value to be sent may vary according to the number of orders at the moment.

If the client does not accept the final order value (products + shipping cost) the order will be cancelled 4 days after being informed of this value.

#5 Billing

Each package is sent with the respective invoice. If you detect any difference in values or products in your order, please contact us.

#6 Exchanges and Refunds

If a product doesn't meet your expectations (in other words, doesn't correspond to the online photo and/or description), you may ask for a refund and/or file a claim within 14 days to obtain a refund.

#7 Dispute Resolution

In case of a dispute, you may file a claim with a Alternate Dispute Resolution Entity:

Centro de arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Phone: +351 218 807 000 / Fax: +351 218 807 038
Email: [email protected]

More information at Portal do Consumidor


What are cookies?

Cookies are small text files stored in your computer after you visit certain web pages. Our web site uses cookies to carry on some basic features in our online store (like your shopping cart and current session) and for anonymous statistical purposes.

Our cookies policy

To use our online store, you'll have to keep cookies turned on in your browser. As such, by using our web site, you are consenting to our use of the cookies we provide you.

Our cookies do not store personal data like your name, address and billing information. When you insert this kind of data by registering or making a purchase, all data is stored in our secure server so we can process your orders. We will never use your personal data for other motives or share it with third-party entities.

The cookies we use

  • Session cookie: This cookie contains basic information like your preferences and session data, and it's automatically erased after you close your browser. It's this cookie that allows you to keep your session active without having to type in your email and password every time you visit a different page, and it also keeps your products in your shopping cart.
    This cookie is internally designated as PHPSESSID.
  • Cookie Warning Close: A simple cookie that allows for turning off the cookie usage warning for a long while.
    This cookie is internally designated as cookie_warning_close.
  • Third-party cookies: For purely statistical purposes, we use Google Analytics to obtain some anonymous data about your visit, such as the pages you've clicked, your country and which browser you're using. These cookies allow us to improve our services by updating content demographically and making the experience better on your browser of preference. To learn more about these cookies, you can read Google's Cookies Policy.
    These cookies are internally designated as __utma__utmb__utmc and __utmz.

    We also use an AddThis cookie to enable sharing buttons in some of our pages. For more information, please consult AddThis's Privacy Policy.
    This cookie is internally designated as __atuvc.

Social Network Cookies

Our web site displays sharing buttons for various social networks (such as Facebook, Twitter and Google+, among others). By sharing contents on a social network, it may use its own cookies in your computer and you will be subject to that same network's policies.


Selecione um dos nossos gestores abaixo para iniciar o seu esclarecimento de dúvidas.

Gestor Arco Íris a Metro
Ligue para 212 596 135
Chamada para rede móvel fixa
10:00 – 19:00 (Segunda à Sexta)
10:00 – 18:00 (Sábados)
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